How We Protect Your Data on Our Web-based Software Services
This security notice pertains to the security measures in place at PMS Insight LLC (“PMS”) for protection of personal and protected health information in connection with the use of this web site, and the PMS web-based services (collectively, Service).
To comply with the HIPAA requirements and to provide a secure service, PMS requires all users to have a unique username. PMS currently requires a valid email address to be the username for the PMS Service.
In addition to a username, every user account must be protected with a password of sufficient complexity. PMS allows its customers to set their own password complexity policy. If your user account has access to multiple PMS customers, you will be required to use the more restrictive policy.
All PMS Service sign-ins are protected by account lock-out systems. If a user incorrectly authenticates a number of times, their user account will be locked until an administrative user unlocks it.
PMS Service users may choose to sign into their account at the PMS web site in order to access the downloads or account status. Such sign-ins are protected by SSL security. Your browser will usually display an indicator (such as a "lock" icon) when using a secure SSL connection.
Security in the PMS service
The PMS Service communicates with secure PMS hosted and controlled servers and networks. All communications are secured with public-key encryption. PMS disallows the use of low cipher strength in our production service.
PMS helps to ensure physical and technical security protections of customer data, as it uses servers located in SSAE-16 Type II certified hosting providers.
PMS employs redundant, next-generation firewalls, intrusion detection and prevention services monitored 24X7X365.
In addition to these controls PMS deploys up to date advanced threat protection services which help to identify, block, and track hacking attempts, scans, data breaches, adware, malware, spyware, Trojans, phishing attempts and other equally malicious requests.
Every user in the PMS Service belongs to one or more roles. A role is defined by each customer, and is assigned a set of permissions. PMS roles follow an allow-then-deny pattern of applying permissions — such that multiple role permissions are combined, and then filtered against any role's restrictions.
In accordance with HIPAA policies, PMS's Service will automatically lock up if left unattended for a period of time. Correct credentials of the user will need to be provided prior to using the application again.
PMS system passwords are meant to help protect sensitive patient medical and financial records, as well as practice financial information. They serve as a deterrent to malicious agents as well as protection against casual or accidental lowering of security through carelessness.
The passwords are encouraged to be at least (8) eight characters long and have to maintain a level of complexity such that they will not be easily guessed or cracked by a determined attacker. The passwords will expire on a regular basis, no less than 30 days and no greater than 180 days. Upon expiration, the new password cannot be any password used within the preceding year.
A user may change their password at any point in the application or the PMS web site. Passwords changed by third-parties will immediately expire to allow users to log in but also to ensure that they immediately change their passwords to something that only they know.
PMS will never store any passwords in permanent storage in a way that is reversible. The PMS Service will never show the password in plain-text, human-readable form.
PMS may update this policy at any time for any reason. If there are any significant changes to how we handle security we will make a reasonable commercial effort to send a notice to the contact email address specified in your company's PMS account or by placing a prominent notice on our site.
If you have questions or suggestions you can contact us at:
To report a security violation, please call us at 310-294-9242